Customer service
Contact us, look up your order or resolve a problem with a code.
Most questions about orders, codes and payment are answered here. If yours is not, send the form. We reply by e-mail.
13 topics
Solve it yourself
Three situations you usually solve yourself in a few steps.
Order lookup
Your orders and codes are in your account.
- 1Sign in with the e-mail address of your order.
- 2Open My orders.
- 3Open the order and copy the code.
Code not received
Check your spam folder and the e-mail address on the order. If the code is not there, contact us with your order number.
- 1Check your spam folder and your junk mail.
- 2Check the e-mail address on your order for a typo.
- 3Send the form with your order number.
Code does not work
First check the account country and that the code was entered exactly. If the error stays, contact us with the message and your proof of purchase.
- 1Check the account country you enter the code on.
- 2Copy the code exactly, without extra spaces.
- 3Send the form with the error message and your order number.
Frequently asked questions
- When do I get my code?
- Your code arrives by e-mail after confirmed payment. As long as the payment is not confirmed, the code is not there yet.
- I see no e-mail. Where do I look?
- Check your spam folder and search for the brand of your order. Codes are also in your account under My orders.
- I entered the wrong e-mail address.
- Send the form with your order number and the correct address. We never send a code to an address that does not belong to the order.
- Why does my code not work on my account?
- Many codes only work on an account in the same country. Check the account country before you enter the code.
- Where do I enter the code?
- On the brand's own site or app, under redeem or add funds. Every product page states the route.
- Can I check the balance of a card?
- Yes, on the brand's official balance page. That link is on the product page and in the balance guide.
- There is balance left. What now?
- Remaining balance stays on the card or the account and you use it on your next purchase with the same brand.
- Do I pay a service fee?
- Not on game credit, subscriptions, software and gift cards. On mobile top-up and prepaid vouchers you do; the amount is shown with the price up front.
- How can I pay?
- With iDEAL, Apple Pay, Google Pay and credit card. No extra cost is added per payment method.
- Do I need an account?
- Not to order. With an account you find your codes back under My orders.
Contact
Send your question using the form. We reply by email.
Popular guides
Explanations for the questions we get most.
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- Can you use a VVV Cadeaukaart at bol.com?What actually happens when you try to pay at bol.com with a VVV Cadeaukaart, which route does work, and how to spend a remainder.
- Robux value per euro, which pack gives the best dealA comparison of Roblox Robux packs per euro, showing which credit gives you the most Robux for your money.
Continue ordering
Popular products with amounts and service fees up front.