The menu path on PS5
Go to Settings, then Users and Accounts, then Account, then Payment and Subscriptions, and select Redeem Codes. Enter the code exactly as printed on your card or email, including capital letters, and confirm.
Alternatively you can redeem the code through the PlayStation Store app on your phone or the web store on a computer, as long as your account is already linked to the console.
Common error messages
'This code isn't valid for your account' usually means a region mismatch between the code and your account's country. 'This code has already been redeemed' points to a code that was used earlier, sometimes due to a copy-paste error.
What to do if redemption fails
First check you're signed into the correct PSN account and that it's registered in the same region the code was issued for. If it still fails, contact the seller with a screenshot of the error and proof of purchase.
Frequently asked questions
- How long does a PSN code stay valid?
- Unredeemed PSN codes are typically valid for at least a year from issue, but always check the expiry date on the card or in the email.
- Can I redeem a code on PS4 and use it on PS5?
- Yes, the credit is tied to your PSN account rather than a specific console, so it works on any PlayStation you sign into.
- Do I need to link a bank card to redeem a code?
- No, redeeming a credit code doesn't require a linked payment method, which is exactly the point of a prepaid PSN card.
